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Privacy Policy

This Privacy Policy describes how Nuvio ("we", "us", or "our") collects, uses, and protects personal information in connection with our SaaS AI-based chat application ("Platform").

1. Information We Collect

We only collect the following personal information from our customers:

  • Name
  • Email address

We do not collect or store any data from end users who interact with the chat functionality embedded on third-party websites.

2. How We Use Your Information

The information we collect is used solely for the following purposes:

  • To provide access to and support for the Platform
  • To communicate with you regarding your account and service updates

3. Data Storage and Security

Our application is hosted on Amazon Web Services (AWS), a secure and scalable cloud infrastructure provider. Security is a shared responsibility between AWS and Nuvio, our web development company. We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Your data is stored securely and is only accessible by authorized personnel.

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except as required by law or to provide the services you have requested.

5. End User Data

We do not collect, store, or process any data from end users who interact with the AI chat functionality on third-party websites. All interactions are processed in real-time and are not retained.

6. Chat Functionality

The chat functionality provided through our Platform is powered by OpenAI. While we do not store end user data, OpenAI may process interactions to generate responses. Please refer to OpenAI’s privacy policy for more information on their data handling practices.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected].

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].